Group Class Terms & Conditions
PLEASE NOTE PAYMENT FOR SERVICES IMPLIES AGREEMENT TO THESE TERMS AND CONDITIONS
Training & Handling Methods
At Wanderdog our philosophy of training is based on positive reinforcement, and as such all of our advice and training techniques are based on kind, fair and reward based methods.
Wanderdog will never promote harsh handling, physical force, and use of punitive training methods. We also will never use equipment such as choke chains, prong collars, spray collars or e-collars. These items will not be permitted in class, and should never be used in training.
Some dogs are not suited to a class environment due to fear, anxiety, over arousal etc. Please note, this is different from a young puppy that is new to socialisation and is just a bit nervous.
Dogs that are known to be reactive to other dogs and/or people will not be best suited to a class environment, and we can explore other options in this situation. If a dog is deemed to be too anxious or stressed by a member of Wanderdog during a class, we will do our best to help the situation, but if your puppy really can’t cope with class then you may be asked to remove your dog in their best interests. If you are unsure how your dog will react in a class environment, please do get in touch before booking so we can discuss further as a refund once booked cannot be given.
To bring for class
For each class we ask that you bring a small comfortable dog bed or blanket for your puppy to settle on, a water bowl (there is water available at the venue), a toy that doesn’t make noise (so as not to distract or over excite other puppies), and finally some yummy moist treats. We ask for moist treats such as small chopped up pieces of chicken or turkey. The reason we ask for wet rather than dry treats, are they are easier for the dog to swallow and involve no chewing, the puppies will also need to drink less. Wanderdog will provide a small amount of training treats in case someone forgets to bring some, or you run out during class. We will provide K9 connectables for your puppies to settle with between training sessions.
On arrival to class
We ask that guardians on arrival do not allow puppies to greet and play with other puppies before the start of class. We want to set your puppy up for success, by not getting over excited prior to class. This way they will stand a better chance of being able to focus on learning and settling in between training sessions. During week 6, we can work on positive and polite meetings between puppies. However, we ask if you can be careful not to let a puppy stray up to another puppy, especially near their bed or toys.
Any instances of accident or injury must be reported at the time they occur. It is the guardian’s responsibility to ensure the safety of others (animals and humans) with regard to your dog’s behaviour at all times. Extendable (flexi) leads are not permitted in training sessions in order to avoid injury. We advise that you bring your puppy in a suitable harness and long (6 ft) lead for class. We ask that puppies are kept on lead at all times. If you drop the lead and your puppy runs away, please call out ‘LOOSE DOG’ and someone will assist in getting your puppy back under control. If someone else calls this out, please stay with your puppy in your own station.
Wanderdog welcomes children welcome to attend our Wanderpup training classes, with appropriate adult supervision (16 years and under). Wanderdog accepts no responsibility for children at training classes, and it is the responsibility of the supervising adult to ensure the children’s safely at all times. We ask that children try hard not to disrupt learning for their puppy and other puppies, and do not wander up to or touch unknown puppies in the class. We reserve the right to request a disruptive child does not attend any future classes. However, we do encourage that all the family get involved with training so we are very happy for children to practice teaching their own puppies. Please bring suitable (not noisy or distracting) toys or colouring-in books to entertain your children, if they require it.
Health and Vaccination
All dogs and puppies must have had their first set of puppy vaccinations to help prevent potential risk of disease, as well as being treated for internal and external parasites. We do not request that puppies must have had their second vaccinations. We also advise that clients discuss vaccinations with their vet, but also do plenty of research online about titer testing and future vaccinations for their pups. If your dog is above the age of 20 weeks, we will need proof of initial vaccinations, which can be emailed or brought to the first class to show.
There can be no guarantee that there is no risk of disease at any venue or when in contact with other dogs and equipment (such as toys). It is the guardian’s responsibility to ensure their puppy is fully protected against risk of disease.
Please get in touch with Wanderdog prior to class, if your dog has been unwell or if they have been in contact with another dog infected with a contagious disease. Depending on the issue, it may be advisable for the session to be cancelled and re-arranged (see refund policy below).
If your dog has any known allergies or an intolerance to certain foods please make me aware before the start of the training session and provide appropriate, alternative treats for training.
Photographs are occasionally taken during training sessions. Such photos may be used by Wanderdog for the purposes of marketing. If you do not wish for your photographs of you or your dog being used please let us know. Any written feedback such as testimonials may be used for marketing purposes. Only your first name and puppy’s name would be used. If you do not wish for your feedback to be used please let us know. Photography or videography is permitted during training sessions but only of your own puppy. It is not permitted to film or photograph other clients (especially children) or the trainers during class.
Wanderdog makes every effort to ensure the safety of both guardians and puppies in our Wanderpups class. By making a booking with Wanderdog you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Wanderdog for all personal injury and damage to property while attending training sessions. You agree to assume all responsibility for any risks, injuries and damages, known or unknown, which might occur as a result of your puppy attending such classes. You also agree to make any person who accompanies you to the session (s), or who comes in your place, aware that they are there at their own risk. You understand and accept that your puppy (and their behaviour) remains your entire responsibility at all times, whether or not in the presence of a Wanderdog trainer.
Payment, refunds and cancellation
Payment by bank transfer is required within 48 hours of reserving a place on one of our Wanderpups training classes. We cannot accept payment via cash for group classes. Once payment is made it is non-refundable. In exceptional circumstances and at the sole discretion of Wanderdog, credit may be transferred to another suitable class/service if you are unable to attend, and we have another puppy to fill your space. We are unable to offer any refunds for missed classes, but Wanderdog will endeavour to help you catch up with what you missed during the next class, and you will also receive your class notes via email after the class whether you attended or not.
COVID 19 Policy - Lockdowns
If we go into lockdown all classes will be reverted to our online format for the duration of lockdown. If we are unable to see a class in person for the duration of a course then we will organise an additional session so that the pups can socialise and practice known cues under more distraction. This will be held once safe to do so. If the guardian wishes to receive a refund for the course this must be requested before the start of the course and with enough time for the slot to be taken by another puppy.