Private Training Terms & Conditions
All training techniques used by Wanderdog are positive and reward based. Sessions are designed to be a rewarding and fun experience for dog and guardian, but in the interest of safety and welfare it is important that the following terms and conditions are noted:
One-to-one Training with Wanderdog
Training takes time, commitment, consistency and patience. Implementing any training plan is the responsibility of the guardian, as is their dog’s welfare and on-going behaviour.
The guardian recognises that the consistent role they in their dog's learning process is integral to achieving effective and desired results. The guardian acknowledges and agrees that there is no guarantee that their dog will achieve the desired level of training, despite the best efforts of Wanderdog.
The guardian’s dog must be non-aggressive, and the guardian confirms that the dog has not previously bitten or behaved aggressively towards people or other dogs. Furthermore, the guardian confirms that, if their dog has behaved in an aggressive manner in the past either towards other dogs or towards people, this will be disclosed in full PRIOR TO any training consultation.
If we deem your case to be behavioural rather than a training, we will do our best to recommend a local positive behaviourist that is better suited to your needs. Please do still get in touch so we can point you in the right direction.
Physical force and punishment methods are not permitted in sessions and strongly discouraged at all times.
Booking a one-to-one training session with Wanderdog
You must be 18 years old or over to have a private 1 to 1 Session in your home. If you are under 18 you must have an adult present.
We make every effort to ensure safety of both clients and dogs during private sessions. Although Wanderdog is fully insured, by making a booking you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree not to indemnify us for all personal injury and damage to property owned by you while participating in a 1 to 1 Session, either in your home or outside.
All training handouts and any material given to you is under copyright to Wanderdog and is not to be used or photocopied for your own personal use other than training your dog(s). You cannot pass these on the other members of the public without our permission.
Guardians are expected to pre-pay in full at least 24 hours before commencement of any training session. If payment is not received, unfortunately the service cannot commence.
All training packages must be completed within their designated period after date of booking.
Travelling costs will apply if you live beyond the areas we currently cover.
Cancellations and Refunds
Training sessions must be cancelled by the guardian in no less than 48 hours beforehand, otherwise the guardian will be responsible for full payment. All sessions are non-refundable once booked, however with 48 hours notice, it is possible to change to a new date and time.
Refunds cannot be given after a training package has started. Exceptional circumstances will be considered on a case by case basis. All other cancellation and refund requests are at the discretion of Wanderdog and dependent on individual circumstances.
In the course of a training session, or in the case of advance paid block booked training, Wanderdog reserves the right to terminate the training at any time before or during its term if, in her sole discretion, she determines the guardian’s dog poses a danger to the safety of the trainer.
Wanderdog reserves the right to cancel training sessions up to the point of commencement of each session due to adverse weather conditions, trainer illness or any other reason, and in the case of individual or advance paid sessions, will mutually agree with the guardian alternative dates and times.